Privacy Policy

1. Information We Collect

At Dubai Family Tours, we collect information to provide you with the best possible service when you book tours online or buy attraction tickets through our platform.

Personal Information

• Name, email address, and phone number
• Billing and payment information
• Travel preferences and special requirements
• Communication history with our customer service team

Automatically Collected Information

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing your bookings and ticket purchases
• Providing customer support and responding to inquiries
• Sending booking confirmations and important updates
• Improving our services and website functionality
• Offering personalized recommendations for Dubai attractions
• Complying with legal obligations and preventing fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and fraud prevention
• Tour operators and attraction venues
• Email communication services
• Website analytics and improvement

Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL encryption for all data transmission
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Secure data storage with backup systems

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized services.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Retention Periods:

• Booking and transaction records: 7 years for tax and legal purposes
• Marketing communications: Until you unsubscribe
• Website analytics data: 26 months
• Customer service records: 3 years

8. International Data Transfers

As Dubai Family Tours operates internationally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.